Your Dell computer is an excellently designed piece of hardware for a variety of computing and networking tasks. Despite that, it can sometimes be difficult for you to find common problems on Dell computers. In that case, you need a handy Dell support guide to help you easily troubleshoot these issues without taking a great deal of time. Therefore, below is a set of instructions to help you get rid of those problems.
Turn off your laptop. When done, plug it into a power outlet and reboot. When the laptop begins to restart and you see the Dell Splash logo, immediately press the F12 key on the keyboard. When you are in the list of boot devices, select Diagnostics and press the Enter key. The computer will go through a series of tests for the hard drive, display, keyboard, and system board, etc.
Answer any questions that appear on the screen during the diagnosis. If it detects any errors, the computer will stop and beep. Write down the error code and go to the next test. Press the Y key on the keyboard to proceed to another test. Write down all error codes and their descriptions and contact Dell Technical Support or Dell Computer Support.
If the Dell Diagnostic assessment is successful, you will see this message Dell Diagnostic Utility Partition. Press any key to continue. Hit the Enter key to get to the utility and select a test type from the available types, viz. Fast, extended, custom and symptom tree. After you have chosen and run a test, write down the error codes and their descriptions if they appear during the test. Follow the instructions to resolve an error. Otherwise, contact Dell Product Support.
When done, close the test screen and the Dell Diagnostic Utility as well. Restart your computer. When you’re done, check for a blank screen if the problem was fixed during testing. If the problem persists, continue to the next step. Turn off the computer again. Take a screwdriver and open the battery box. If you are not sure how to remove the battery from your laptop, see your Dell computer setup documentation. When you’re done, remove the battery properly and carefully without damaging its port. Now turn on the laptop without replacing the battery.
It should be okay. Go to your laptop’s power setting and change it to Never. Now put the battery back in, close the case and tighten the screws with the screwdriver. Restart your laptop one more time. There should be no blank screen and you should see the normal screen. In case the problem persists, contact Dell technical support.
The battery does not charge
If the battery isn’t charging, your laptop certainly won’t work. It is one of the most common Dell computer problems. Check that the AC adapter has the green light on. If it’s not on, check from two sides, one from the laptop side and the other from the power outlet. Check that the cable leading from the laptop is properly and firmly connected to the AC power adapter socket. If so, check whether the adapter is properly connected to the power outlet or not. If so and the light is still not on, plug the adapter into another outlet and check again. If the green light comes on, there is a problem with the old outlet.
If the light doesn’t turn on even at other electrical outlets, test your electrical voltage. If there is no electrical load on the adapter, replace it. If things seem to be going well with the adapter, turn off the laptop and remove the battery (mentioned in the first step). Wait a while. Turn and hold the power button for 30 seconds. When done, reconnect the battery and restart your laptop one more time. In case of problem, contact Dell Product Support.
The Internet access does not work
Verify that you have an active internet connection. If the connection is facing a temporary network problem, wait for it to be fixed. You can check it with the light on the network connector. If you are using a modem, check the lights. If there is no light or the light is blinking, it indicates that there is no network communication. Contact your ISP (Internet Service Provider) in case the lights take too long to come on and remain stable.
If the connection is there, check that the LAN (network) cable is properly connected to your computer and to the LAN connector. If not, disconnect the cable and put its two ends back into the respective ports on the computer and the LAN connector. Check your LAN settings. If necessary, please log in again. Check again, the connection should work fine. In case of any problem, contact your ISP. If it is not an ISP related issue, contact Dell technical support.