They sat at the table, preparing for a phone call with their website designer. One by one, they listed all the problems on the site so as not to forget anything. The note-taking team member sat for a minute and thought about the site as a whole. He visualized the new site and saw that there were many things correct about it. He asked the group if they also thought the same and invited to comment on what was working. There were quite a few things.
The mood of the meeting changed and he became more appreciative. People were smiling instead of frowning.
There is a facilitator tool called Plus-Delta, which is often used to evaluate the effectiveness of team meetings. The More column is a list of what worked in the meeting: great room, glued to agenda, etc.
The Delta column, from the Greek alphabet letter delta, used in math as a symbol of change, lists everything the team could do differently, such as clearing up problems ahead of time, increasing accountability, etc., to bring about a meeting more useful below. weather.
Look for the good
In fact, the website team was using the Plus-Delta model before their call. Why?
- They wanted to start the call with the designer on a positive basis and make sure the designer knew that they saw not only the problems of the site, but also its positive features.
- They realized that initiating the call in trouble could create an adversarial quality for you.
- When you seek the good, you find it. By focusing on the advantages of the website, they showed their appreciation for the designer’s positive intent, making it easier for her to hear the deltas when they appeared.
Personal and Professional
Professionally, I use the Plus-Delta model all the time. For instance:
- With groups – How was this session? What worked? What would you want me to do differently?
- With coaching clients, I ask them to keep a conflict journal. Every time a conflict arises, What were the advantages of how they were handled? What would they do differently next time?
Personally, I also use it all the time. It keeps my inner critic at bay and helps me appreciate what went well about it:
- Workshop
- Training session
- Fundamental
- Difficult conversation with my friend / loved one
We are making up our lives one ki moment at a time. Whether you are looking at yourself or others, consider the Plus-Delta model.
The deltas are easy to find. For many reasons that have to do with nature and nurture, we are programmed to find them. The next time you walk out of a meeting, conversation, or interaction evaluating how it went, look for a Plus first. Ask yourself a question like: What went well? What did I appreciate about that interaction?
Finding the benefits takes practice, but it’s worth it. When we seek the good, we live more grateful and grateful lives.
